Privacy Policy

Last updated: November 10, 2026

Cuadra is software (web and an app for Android and iPhone) that service businesses —pools, lawn care, cleaning, waste collection— use to manage customers, routes, visits and payments. Here we explain what data we keep, why, and what you can do about it. Questions: support@cuadrahq.com.

Who is responsible for the data

Each business that uses Cuadra decides what data about its customers it keeps; Cuadra stores and processes it on that business's behalf. For the accounts of owners, office staff and workers, and for how Cuadra works, the responsible party is Purixx Connect LLC, the company that owns Cuadra (contact: support@cuadrahq.com).

What data we keep

• Account: name, email, mobile number, language and password (encrypted).
• Business data: its customers (name, address, phone, email, notes), plans, visits, recorded payments, requests and ratings.
• Visit photos taken by workers (before, after and issues).
• Contracts: the ones a business sends you and, when you sign one, your name, your drawn signature, the date and time, IP address and type of device, kept with the signed copy as proof of the signature.
• Worker location: only while on the route —from clocking in or starting a visit until clocking out—, also with the app in the background, so the office can see where they are. The app explains this and asks for permission first. Only the latest position is kept.
• Payments: card and bank account payments are processed by Stripe. Cuadra never sees or stores card or account numbers; only the result (paid, failed) and the last 4 digits.
• Notifications: a device identifier used to send alerts (not your phone number).
• Technical data: server logs (IP address, date, errors) for security and troubleshooting.

How we use it

Only to provide the service: show routes and visits, send reports, alerts and receipts, process payments, keep accounts secure and give support. We don't sell data, and the data in the app (yours, your business's and your customers') is never used for advertising.

Our website (cuadrahq.com)

On our public page, cuadrahq.com, we use Google Analytics and the Meta Pixel (Facebook and Instagram) to know how many people visit, which ad or link brought them, and how many tap the button to create an account. They use cookies and receive information like your device, browser, approximate location and the pages you visit; Google and Meta may use it under their own policies. They are not used inside the Cuadra app or on these legal pages. To turn them off: turn on Global Privacy Control or "Do Not Track" in your browser (we load neither), block cookies, or use the Google Analytics opt-out and your Meta ad settings.

Who we share it with

Only with the providers that make Cuadra work, and only what they need:

• Stripe — payments to businesses and from businesses' customers.
• Email and SMS delivery (Hostinger, Resend, Twilio) — alerts and reports.
• Google Firebase — phone notifications.
• Anthropic — writing the business's web page from what the owner types.
• OpenStreetMap — placing customer addresses on the map.
• Hostinger — the server where Cuadra runs (United States).

We may also disclose data when the law requires it.

Text messages (SMS) and your mobile number

A business's customers get service text messages only if they agreed to receive them; team members get the sign-in codes they request and team invitations. Reply STOP to stop them at any time, or HELP for help. Details are in our Terms of Service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party; they are used only to send the messages you agreed to receive (through our SMS provider, Twilio).

How long we keep it

While the account or the business uses Cuadra. When an account is closed, we delete personal data within 30 days, except what the law requires us to keep (for example, payment records).

Your rights and deleting your account

You can see and correct your data in the app, and ask for a copy or for us to delete it. To delete your account: in the app, Profile › Delete my account (or Settings › Your account), or email support@cuadrahq.com. More in how to delete your account. If you're a customer of a business that uses Cuadra, you can also ask that business.

Security

Connections are always encrypted (HTTPS), passwords are stored encrypted, the phone session is kept in the system's secure storage, and each business only sees its own data.

Children

Cuadra is not meant for children under 13 and does not knowingly keep their data.

Changes

If we change this policy, we update the date above and, if the change is important, let you know in the app.